Thank you for choosing Painter Pro Ltd. Your satisfaction is our priority, and we want to ensure you are completely happy with your purchase. Please review our Refund and Returns Policy below:
1. Refund Policy:
1.1 Eligibility for Refund:
Refund requests must be made within 5 days of the original purchase.
To be eligible for a refund, the item must be unused, in the same condition as received, and in the original packaging.
1.2 Refund Process:
To initiate a refund, please contact us at info@painter-pro.co.uk with your order number and details of the issue.
Our team will review your request and, if approved, process the refund to the original method of payment.
1.3 Refund Exceptions:
Customized or personalised items are not eligible for refunds unless they are damaged or defective upon receipt.
2. Returns Policy:
2.1 Eligibility for Returns:
Returns must be requested within 5 days of receiving the product.
To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging.
2.2 Return Process:
To initiate a return, please contact us at info@painter-pro.co.uk with your order number and details of the return.
Our team will provide you with instructions on returning the item.
2.3 Return Shipping:
Customers are responsible for return shipping costs, except in cases where the item is damaged or defective.
3. Damaged or Defective Items:
3.1 Inspection upon Receipt:
Please inspect your order upon receipt. If you receive a damaged or defective item, contact us immediately at info@painter-pro.co.uk.
3.2 Replacement or Refund:
We will provide a replacement for damaged or defective items or offer a refund if a replacement is not available.
Changes to this Refund and Returns Policy: Painter Pro Ltd reserves the right to update or modify this Refund and Returns Policy at any time. We will notify you of any changes by posting the revised policy on our website.
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